Privacy Policy

Effective Date: 01/01/2025

1. Introduction: Karwan Distribution ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.karwandistribution.com, or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect: We may collect the following types of information from you:

·      Personal Information: Name, email address, phone number, billing and shipping addresses, payment details, and other information you provide when creating an account or placing an order.

·      Business Information: Details about your grocery store, such as store name, location, and product preferences.

·      Technical Information: IP address, browser type, operating system, and other technical data collected via cookies or similar technologies.

·      Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and links clicked.

3. Account Creation: To create an account on our website, you will be required to choose a unique username and password. It is your responsibility to keep your login credentials confidential and secure. Please notify us immediately if you suspect unauthorized use of your account.

Additionally, it is your responsibility to ensure that your account information is accurate and up to date. Let us know promptly if any of your information changes and needs to be updated.

4. Payment Information: To complete purchases, you will be required to provide credit card or other payment details. This information will be used solely for processing transactions. If you choose, you may save your payment information securely for future transactions. We comply with industry standards to safeguard your payment data.

5. How We Use Your Information: We use your information for the following purposes:

·      To process and fulfill orders, including shipping and payment processing.

·      To communicate with you about your orders, inquiries, and account.

·      To improve our website, products, and services.

·      To personalize your experience by understanding your preferences.

·      To comply with legal obligations and resolve disputes.

·      To send promotional emails or newsletters, where consent has been given.

6. Sharing Your Information: We may share your information in the following circumstances:

·      With Service Providers: Third-party vendors who help us with payment processing, order fulfillment, marketing, and website analytics.

·      With Business Partners: Suppliers and manufacturers may receive limited information to facilitate order fulfillment.

·      For Legal Reasons: To comply with legal requirements, enforce our policies, or protect our rights.

·      In Business Transfers: If we are involved in a merger, sale, or acquisition, your information may be transferred as part of that transaction.

7. Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your experience. You can control or disable cookies through your browser settings. However, disabling cookies may limit some functionalities of our website.

8. Data Security: We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Retention of Information: We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. Your Rights: Depending on your location, you may have the following rights:

·      Access, update, or delete your personal information.

·      Withdraw consent for data processing.

·      Opt-out of receiving promotional communications.

·      File a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us at info@karwandistribution.com

11. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.

12. Updates to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website or services constitutes your acceptance of the revised policy.

13. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@karwandistribution.com